Privacy Policy

1. Introduction and Definitions

RAZ Transportation LLC ("Company," "we," "us," or "our") is committed to safeguarding the privacy and security of the personal and corporate information entrusted to us by our clients, partners, drivers, and website visitors. As a professional logistics and transportation entity, we handle sensitive commercial data, regulatory compliance information, and personal identifiers.

For the purposes of this Privacy Policy:

• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
• "User," "you," or "your" refers to website visitors, shippers, receivers, brokers, owner-operators, and any individual interacting with our Services.

2. Categories of Information We Collect

To operate our logistics network efficiently and comply with federal and state transportation regulations (including FMCSA and DOT requirements), we collect various categories of information:

• Identifiers & Contact Information: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, Social Security number (for 1099 contractors/drivers), driver's license number, or other similar identifiers.
• Commercial & Freight Information: Records of personal property, products or services purchased, shipping routes, cargo weight and dimensions, load boards accessed, facility addresses (pick-up and drop-off), gate codes, and purchasing or consuming histories or tendencies.
• Financial Data: Bank account numbers, credit card numbers, debit card numbers, factoring company details, and other financial information necessary for invoicing, payment processing, and broker credit checks.
• Geolocation Data: Physical location or movements, including GPS tracking data from Electronic Logging Devices (ELDs), mobile applications, or trailer trackers used to monitor the status and safety of in-transit freight.
• Internet & Network Activity: Browsing history, search history, and information regarding a consumer’s interaction with our website, application, or advertisement.
• Professional or Employment-Related Information: For owner-operators or carrier partners, we collect DOT numbers, MC numbers, insurance certificates, safety ratings, and driving records.

3. Sources of Information

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you: For example, from forms you complete on our website, rate quotes you request, or contracts you enter into with us.
• Indirectly from you: For example, from observing your actions on our website through automated tracking technologies.
• From Third Parties: For example, from freight brokers, load boards (e.g., DAT, Truckstop), credit reporting agencies, insurance providers, and telematics/ELD service providers.

4. Business and Commercial Purposes for Data Use

We use the information we collect for the following operational and commercial purposes:

• Fulfilling Freight Contracts: To dispatch trucks, route freight, provide real-time tracking updates, manage layovers/lumpers, and generate accurate Bills of Lading (BOL) and Proof of Delivery (POD) documents.
• Regulatory Compliance: To comply with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), and state-level transport regulations, including Hours of Service (HOS) auditing and safety compliance.
• Financial Processing: To process payments, manage invoicing, conduct broker credit checks, submit factoring claims, and prevent fraudulent transactions.
• Customer Service & Communications: To provide customer support, respond to inquiries, send operational alerts (e.g., weather delays, breakdown notifications), and manage claims for cargo damage or loss.
• Platform Optimization: To debug our website, analyze traffic patterns, and improve our digital infrastructure and user experience.

5. Cookies, Web Beacons, and Tracking Technologies

Our website utilizes cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, operate the site securely, and deliver targeted marketing.

• Strictly Necessary Cookies: Required for the basic operation of our website, such as security protocols and network management.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. We may use third-party analytics services (such as Google Analytics) to aggregate this data.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may share this general browsing data with trusted advertising networks to serve relevant logistics and freight marketing to you on third-party platforms.

Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Text Messaging (SMS) & A2P 10DLC Compliance

Due to the time-sensitive nature of freight logistics, we heavily utilize text messaging for dispatch and operational updates. By providing your mobile phone number, you consent to receive automated and manual text messages from RAZ Transportation LLC regarding shipping quotes, dispatch updates, logistics coordination, and promotional offers. Message and data rates may apply. Message frequency varies.

Opting Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. For assistance, reply "HELP".

Strict SMS Data Privacy (Zero Third-Party Marketing Sharing): We rigorously respect your mobile privacy. Mobile information, including phone numbers and SMS opt-in consent data, will strictly not be shared with, sold to, or distributed to third parties, affiliates, or partners for their own marketing or promotional purposes. SMS data is only shared with our direct service providers (such as our enterprise text messaging platform) solely for the technical purpose of delivering our communications to you.

7. Disclosure and Sharing of Personal Information

We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your Personal Information with the following categories of third parties:

• Logistics Partners & Independent Contractors: Owner-operators, partner carriers, and lumpers required to execute the physical transportation of your freight.
• Service Providers: Cloud hosting providers, Transportation Management Systems (TMS), ELD providers, CRM platforms, and payment processors. (Note: As explicitly stated in Section 6, this excludes mobile phone numbers and SMS consent data, which are never shared with third parties for their own marketing).
• Legal & Regulatory Authorities: State weigh stations, DOT inspectors, FMCSA auditors, law enforcement, and insurance adjusters in the event of an accident, claim, or regulatory audit.
• Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RAZ Transportation LLC's assets.

8. State-Specific Privacy Rights (CCPA, CPRA, VCDPA, CPA)

Depending on your U.S. state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have specific rights regarding your personal information. RAZ Transportation LLC is committed to honoring these rights nationwide where commercially feasible.

• Right to Know & Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
• Right to Deletion: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (e.g., we cannot delete data required by the FMCSA for historical safety records, or data required for tax and accounting purposes).
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of the Sale or Sharing of Personal Data: RAZ Transportation LLC does not sell your personal information for monetary value. However, if the use of third-party advertising cookies constitutes "sharing" under certain state laws, you may opt out by utilizing global privacy controls or contacting us.
• Non-Discrimination: We will not discriminate against you for exercising any of your consumer privacy rights (e.g., we will not deny you freight services or charge you different rates).

To exercise your rights, please submit a verifiable consumer request to us using the contact information provided in Section 13. We must verify your identity before processing your request.

9. Data Security Infrastructure

We have implemented rigorous administrative, technical, and physical security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. This includes encryption of financial data, secure TMS access controls, and network firewalls.

However, the transmission of information via the internet and cellular networks is not completely secure. While we do our best to protect your personal information, we cannot guarantee the absolute security of your personal information transmitted to our website or via our dispatch channels. Any transmission of personal information is at your own risk.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. In the logistics industry, regulatory bodies (like the DOT and IRS) mandate the retention of certain operational records (such as BOLs, HOS logs, and invoices) for a period of up to 3 to 7 years. Once we no longer have a legal or legitimate business need to process your personal data, we will securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins, load boards, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Children's Privacy (COPPA)

Our Services are exclusively intended for commercial logistics professionals and adults over the age of 18. We do not knowingly collect personal identifiable information from children under 18. If you are under 18, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information immediately.

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated notice on the website and update the policy's "Last Updated" date. Your continued use of our website and Services following the posting of changes constitutes your acceptance of such changes.

14. Contact Us & Data Protection Inquiries

If you have any questions, comments, or wish to exercise your data privacy rights under this Privacy Policy, please contact our administrative team at: